{"id":13079,"date":"2024-07-12T01:54:49","date_gmt":"2024-07-12T01:54:49","guid":{"rendered":"https:\/\/kenos.com.mx\/micro-learning\/"},"modified":"2024-09-12T14:22:24","modified_gmt":"2024-09-12T14:22:24","slug":"micro-learning","status":"publish","type":"page","link":"https:\/\/kenos.com.mx\/en\/micro-learning\/","title":{"rendered":"Micro Learning"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13079\" class=\"elementor elementor-13079 elementor-11815\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce3335d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ce3335d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-860a2a8\" data-id=\"860a2a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cdc882 elementor-widget elementor-widget-spacer\" data-id=\"5cdc882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea9ae06 elementor-widget elementor-widget-text-editor\" data-id=\"ea9ae06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>MICRO LEARNING<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a78e79 elementor-widget elementor-widget-text-editor\" data-id=\"7a78e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Convert information into action and grow your expertise <\/b><b>expertise<\/b><b> with us!<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72da4dc elementor-align-center elementor-widget elementor-widget-button\" data-id=\"72da4dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac4bb54 elementor-widget elementor-widget-spacer\" data-id=\"ac4bb54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c013146 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c013146\" data-element_type=\"section\" data-e-type=\"section\" id=\"contacto\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f117c3\" data-id=\"6f117c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ac7fd4 e-tabs-view-vertical elementor-layout-end elementor-widget elementor-widget-video-playlist\" data-id=\"0ac7fd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;playlist_title&quot;:&quot;Micro learnings&quot;,&quot;tabs&quot;:[{&quot;_id&quot;:&quot;61c0bce&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=7TY_y2ic9F8=10s&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Round Table: Evangelize to the new paradigm of attention through digital channels.&quot;,&quot;duration&quot;:&quot;1:32&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/7TY_y2ic9F8\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:0,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;5853c21&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=jdQ8mgcAOEI&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Round Table: Our mission with the digital channel service&quot;,&quot;duration&quot;:&quot;0:48&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/jdQ8mgcAOEI\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:1,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;82a0783&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Zek24qUBFIk&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Round Table: Why is support through these channels so essential at this time?&quot;,&quot;duration&quot;:&quot;2:51&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/Zek24qUBFIk\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:2,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;c5da831&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=B6wV0ywip-Y&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Round Table: How do we address the paradigm shift in support?&quot;,&quot;duration&quot;:&quot;1:26&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/B6wV0ywip-Y\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:3,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;47b7986&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=CLGqcJo9row=7s&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: What has it been like to face all the changes brought by Covid with omnichannel?&quot;,&quot;duration&quot;:&quot;4:05&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/CLGqcJo9row\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:4,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;becd716&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=h1sqXC8E_5k&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: How should I choose which support channels to provide to my users?&quot;,&quot;duration&quot;:&quot;2:46&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/h1sqXC8E_5k\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:5,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;bd0c849&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Oxbp22_FKfQ&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: What are the benefits of automated workflows?&quot;,&quot;duration&quot;:&quot;3:43&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/Oxbp22_FKfQ\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:6,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;4198366&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=SUOpTOh2TG4&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: How Scanda Group helped in the omnichannel journey&quot;,&quot;duration&quot;:&quot;3:25&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/SUOpTOh2TG4\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:7,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;97cce19&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=wueWg2mOXnY=14s&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: How to humanize automated support interactions?&quot;,&quot;duration&quot;:&quot;2:44&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/wueWg2mOXnY\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:8,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;7db6ec6&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=9UhatOZlAos=3s&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: What is Scanda Group&#039;s experience with bots?&quot;,&quot;duration&quot;:&quot;1:50&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/9UhatOZlAos\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:9,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;efca2b9&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=FXO4ZugTBgk=17s&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: What are the main benefits of implementing a bot in companies?&quot;,&quot;duration&quot;:&quot;1:26&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/FXO4ZugTBgk\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:10,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;6433349&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=x1so5-i0sgU&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: Is the infrastructure to implement digital channel strategies too expensive?&quot;,&quot;duration&quot;:&quot;0:57&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/x1so5-i0sgU\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:11,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;aef963e&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=zQp_TO83_v0&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Round Table: How do we convert the voice channel to digital channels?&quot;,&quot;duration&quot;:&quot;3:40&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/zQp_TO83_v0\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:12,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;eeb96b1&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=dAQ7XVD4Snw&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: What metrics should I take into account for an omnichannel strategy?&quot;,&quot;duration&quot;:&quot;0:54&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/dAQ7XVD4Snw\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:13,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;1dcd8a8&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Y92autH0qo4&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Round Table: What are the key benefits of XLA metrics?&quot;,&quot;duration&quot;:&quot;2:46&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/Y92autH0qo4\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:14,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;e41351d&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=NtcdDcdPAZ4=4s&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Round Table: Scanda Group&#039;s methodology to implement service desks with digital channels&quot;,&quot;duration&quot;:&quot;3:08&quot;,&quot;thumbnail&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/img.youtube.com\\\/vi\\\/NtcdDcdPAZ4\\\/maxresdefault.jpg&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;index&quot;:15,&quot;type&quot;:&quot;youtube&quot;,&quot;is_external_url&quot;:null,&quot;hosted_url&quot;:null,&quot;external_url&quot;:null,&quot;section_html_tag&quot;:null,&quot;video_html_tag&quot;:&quot;h4&quot;,&quot;inner_tab_is_content_visible&quot;:&quot;&quot;,&quot;inner_tab_content_1&quot;:null,&quot;inner_tab_content_2&quot;:null},{&quot;_id&quot;:&quot;aa3ffd2&quot;,&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=NnjT5-3Zylo&quot;,&quot;vimeo_url&quot;:null,&quot;title&quot;:&quot;Roundtable: What are the business challenges to achieve a winning digital channel 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class=\"e-tabs-wrapper\">\n\t\t\t\t\t<div class=\"e-tabs-header\">\n\t\t\t\t\t\t<h2 class=\"e-tabs-title\" id=\"e-playlist-0ac7fd4\">Micro learnings<\/h2>\n\t\t\t\t\t\t<div class=\"e-tabs-header-right-side\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tabs-videos-count\">36 Videos<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"e-tabs-toggle-videos-display-button rotate-down eicon-caret-down\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"e-tabs-items-wrapper\">\n\t\t\t\t\t\t<div class=\"e-tabs-items\" role=\"tablist\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1131\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-tab-content-1131\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/7TY_y2ic9F8\/maxresdefault.jpg\" alt=\"Round Table: Evangelize to the new paradigm of attention through digital channels.\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Round Table: Evangelize to the new paradigm of attention through digital channels.<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:32<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1132\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-1132\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/jdQ8mgcAOEI\/maxresdefault.jpg\" alt=\"Round Table: Our mission with the digital channel service\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Round Table: Our mission with the digital channel service<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">0:48<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1133\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-1133\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/Zek24qUBFIk\/maxresdefault.jpg\" alt=\"Round Table: Why is support through these channels so essential at this time?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Round Table: Why is support through these channels so essential at this time?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:51<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1134\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-1134\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/B6wV0ywip-Y\/maxresdefault.jpg\" alt=\"Round Table: How do we address the paradigm shift in support?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Round Table: How do we address the paradigm shift in support?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:26<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1135\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-1135\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/CLGqcJo9row\/maxresdefault.jpg\" alt=\"Roundtable: What has it been like to face all the changes brought by Covid with omnichannel?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: What has it been like to face all the changes brought by Covid with omnichannel?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">4:05<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1136\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-1136\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/h1sqXC8E_5k\/maxresdefault.jpg\" alt=\"Roundtable: How should I choose which support channels to provide to my users?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: How should I choose which support channels to provide to my users?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:46<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1137\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-1137\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/Oxbp22_FKfQ\/maxresdefault.jpg\" alt=\"Roundtable: What are the benefits of automated workflows?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: What are the benefits of automated workflows?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:43<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1138\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-1138\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/SUOpTOh2TG4\/maxresdefault.jpg\" alt=\"Roundtable: How Scanda Group helped in the omnichannel journey\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: How Scanda Group helped in the omnichannel journey<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:25<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-1139\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"9\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-1139\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/wueWg2mOXnY\/maxresdefault.jpg\" alt=\"Roundtable: How to humanize automated support interactions?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: How to humanize automated support interactions?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:44<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11310\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"10\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11310\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/9UhatOZlAos\/maxresdefault.jpg\" alt=\"Roundtable: What is Scanda Group&#039;s experience with bots?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: What is Scanda Group's experience with bots?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:50<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11311\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"11\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11311\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/FXO4ZugTBgk\/maxresdefault.jpg\" alt=\"Roundtable: What are the main benefits of implementing a bot in companies?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: What are the main benefits of implementing a bot in companies?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:26<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11312\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"12\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11312\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/x1so5-i0sgU\/maxresdefault.jpg\" alt=\"Roundtable: Is the infrastructure to implement digital channel strategies too expensive?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: Is the infrastructure to implement digital channel strategies too expensive?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">0:57<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11313\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"13\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11313\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/zQp_TO83_v0\/maxresdefault.jpg\" alt=\"Round Table: How do we convert the voice channel to digital channels?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Round Table: How do we convert the voice channel to digital channels?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:40<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11314\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"14\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11314\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/dAQ7XVD4Snw\/maxresdefault.jpg\" alt=\"Roundtable: What metrics should I take into account for an omnichannel strategy?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: What metrics should I take into account for an omnichannel strategy?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">0:54<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11315\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"15\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11315\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/Y92autH0qo4\/maxresdefault.jpg\" alt=\"Round Table: What are the key benefits of XLA metrics?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Round Table: What are the key benefits of XLA metrics?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:46<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11316\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"16\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11316\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/NtcdDcdPAZ4\/maxresdefault.jpg\" alt=\"Round Table: Scanda Group&#039;s methodology to implement service desks with digital channels\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Round Table: Scanda Group's methodology to implement service desks with digital channels<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:08<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11317\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"17\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11317\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/NnjT5-3Zylo\/maxresdefault.jpg\" alt=\"Roundtable: What are the business challenges to achieve a winning digital channel strategy?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Roundtable: What are the business challenges to achieve a winning digital channel strategy?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:20<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11318\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"18\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11318\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/9qbtpiPA4kI\/maxresdefault.jpg\" alt=\"Microcapsules: What is the main focus of the managed store opening service?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: What is the main focus of the managed store opening service?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:59<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11319\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"19\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11319\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/1ezYe8BMcK8\/maxresdefault.jpg\" alt=\"Microcapsules: What is the main focus of the managed store closing service?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: What is the main focus of the managed store closing service?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:11<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11320\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"20\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11320\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/SoXFfYKXu04\/maxresdefault.jpg\" alt=\"Microcapsules: How do you ensure continuity in store opening and closing processes?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: How do you ensure continuity in store opening and closing processes?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:14<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11321\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"21\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11321\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/_Dbqk8D3U5k\/maxresdefault.jpg\" alt=\"Microcapsules: Case Study in Managed Branch Opening and Closing Services\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: Case Study in Managed Branch Opening and Closing Services<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:28<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11322\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"22\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11322\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/J0CVJX5q_zk\/maxresdefault.jpg\" alt=\"Microcapsules: How do we address the issue of security in the store opening and closing service?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: How do we address the issue of security in the store opening and closing service?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:11<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11323\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"23\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11323\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/eWjbnEho4XM\/maxresdefault.jpg\" alt=\"Micro capsules: Business expectation when hiring a store opening and closing service.\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Micro capsules: Business expectation when hiring a store opening and closing service.<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:28<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11324\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"24\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11324\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/e0MxkIXPBlI\/maxresdefault.jpg\" alt=\"Microcapsules How do we ensure customer info in the opening and closing of stores?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules How do we ensure customer info in the opening and closing of stores?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:57<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11325\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"25\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11325\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/K3BmZub1DJM\/maxresdefault.jpg\" alt=\"Microcapsulas What does a company need to have a store opening and closing service?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsulas What does a company need to have a store opening and closing service?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:51<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11326\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"26\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11326\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/sq4yaDNJV0c\/maxresdefault.jpg\" alt=\"Microcapsules: How long does it take to integrate the store opening and closing service?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: How long does it take to integrate the store opening and closing service?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:15<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11327\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"27\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11327\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/jypV2YERkRQ\/maxresdefault.jpg\" alt=\"Micro capsules How does the store opening and closing service work for special events?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Micro capsules How does the store opening and closing service work for special events?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:47<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11328\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"28\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11328\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/bO7TSXCLEcE\/maxresdefault.jpg\" alt=\"Microcapsules What kind of support does the managed store opening and closing service offer?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules What kind of support does the managed store opening and closing service offer?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:43<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11329\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"29\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11329\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/TbZ96_ToebA\/maxresdefault.jpg\" alt=\"Microcapsules What does omnichannel do for good employee experience?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules What does omnichannel do for good employee experience?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:35<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11330\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"30\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11330\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/ykAQglMqdIc\/maxresdefault.jpg\" alt=\"Microcapsules: What are the main differences between multichannel and omnichannel?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: What are the main differences between multichannel and omnichannel?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:07<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11331\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"31\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11331\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/nQeX90IOhQc\/maxresdefault.jpg\" alt=\"Microcapsules: What are the key factors for an excellent employee experience?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: What are the key factors for an excellent employee experience?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:22<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11332\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"32\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11332\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/CeNOBgojvzk\/maxresdefault.jpg\" alt=\"Micro capsules: How can we implement a proper omnichannel strategy?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Micro capsules: How can we implement a proper omnichannel strategy?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">5:30<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11333\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"33\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11333\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/OMLOE-Z8QYQ\/maxresdefault.jpg\" alt=\"Micro capsules: What does digital friction mean and how does it affect companies?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Micro capsules: What does digital friction mean and how does it affect companies?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">3:40<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11334\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"34\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11334\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/00RyekR3x1E\/maxresdefault.jpg\" alt=\"Microcapsules: Who is affected by digital friction?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: Who is affected by digital friction?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">1:29<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11335\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"35\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11335\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/Srf3GDv6zUM\/maxresdefault.jpg\" alt=\"Microcapsules: What are the challenges in implementing an omnichannel strategy?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: What are the challenges in implementing an omnichannel strategy?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">2:52<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-title-11336\" class=\"e-tab-title e-tab-desktop-title\" aria-selected=\"false\" data-tab=\"36\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-tab-content-11336\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-tab-thumbnail\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/eqJgsQfdejI\/maxresdefault.jpg\" alt=\"Microcapsules: What is the scope of our smart omni-channel solution?\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-play\"><i aria-hidden=\"true\" class=\"fas fa-play-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"icon-watched\"><i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"e-tab-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\">Microcapsules: What is the scope of our smart omni-channel solution?<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-tab-duration\">6:49<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"shadow shadow-top\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t<div class=\"shadow shadow-bottom\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"e-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1131\" class=\"e-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1131\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=7TY_y2ic9F8=10s\" data-video-type=\"youtube\" data-video-title=\"Round Table: Evangelize to the new paradigm of attention through digital channels.\" data-video-duration=\"1:32\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1132\" class=\"e-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1132\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=jdQ8mgcAOEI\" data-video-type=\"youtube\" data-video-title=\"Round Table: Our mission with the digital channel service\" data-video-duration=\"0:48\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1133\" class=\"e-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1133\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=Zek24qUBFIk\" data-video-type=\"youtube\" data-video-title=\"Round Table: Why is support through these channels so essential at this time?\" data-video-duration=\"2:51\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1134\" class=\"e-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1134\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=B6wV0ywip-Y\" data-video-type=\"youtube\" data-video-title=\"Round Table: How do we address the paradigm shift in support?\" data-video-duration=\"1:26\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1135\" class=\"e-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1135\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=CLGqcJo9row=7s\" data-video-type=\"youtube\" data-video-title=\"Roundtable: What has it been like to face all the changes brought by Covid with omnichannel?\" data-video-duration=\"4:05\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1136\" class=\"e-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1136\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=h1sqXC8E_5k\" data-video-type=\"youtube\" data-video-title=\"Roundtable: How should I choose which support channels to provide to my users?\" data-video-duration=\"2:46\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1137\" class=\"e-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1137\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=Oxbp22_FKfQ\" data-video-type=\"youtube\" data-video-title=\"Roundtable: What are the benefits of automated workflows?\" data-video-duration=\"3:43\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1138\" class=\"e-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1138\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=SUOpTOh2TG4\" data-video-type=\"youtube\" data-video-title=\"Roundtable: How Scanda Group helped in the omnichannel journey\" data-video-duration=\"3:25\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-1139\" class=\"e-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-1139\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=wueWg2mOXnY=14s\" data-video-type=\"youtube\" data-video-title=\"Roundtable: How to humanize automated support interactions?\" data-video-duration=\"2:44\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11310\" class=\"e-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11310\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=9UhatOZlAos=3s\" data-video-type=\"youtube\" data-video-title=\"Roundtable: What is Scanda Group&#039;s experience with bots?\" data-video-duration=\"1:50\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11311\" class=\"e-tab-content elementor-clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11311\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=FXO4ZugTBgk=17s\" data-video-type=\"youtube\" data-video-title=\"Roundtable: What are the main benefits of implementing a bot in companies?\" data-video-duration=\"1:26\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11312\" class=\"e-tab-content elementor-clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11312\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=x1so5-i0sgU\" data-video-type=\"youtube\" data-video-title=\"Roundtable: Is the infrastructure to implement digital channel strategies too expensive?\" data-video-duration=\"0:57\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11313\" class=\"e-tab-content elementor-clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11313\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=zQp_TO83_v0\" data-video-type=\"youtube\" data-video-title=\"Round Table: How do we convert the voice channel to digital channels?\" data-video-duration=\"3:40\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11314\" class=\"e-tab-content elementor-clearfix\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11314\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=dAQ7XVD4Snw\" data-video-type=\"youtube\" data-video-title=\"Roundtable: What metrics should I take into account for an omnichannel strategy?\" data-video-duration=\"0:54\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11315\" class=\"e-tab-content elementor-clearfix\" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11315\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=Y92autH0qo4\" data-video-type=\"youtube\" data-video-title=\"Round Table: What are the key benefits of XLA metrics?\" data-video-duration=\"2:46\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11316\" class=\"e-tab-content elementor-clearfix\" data-tab=\"16\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11316\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=NtcdDcdPAZ4=4s\" data-video-type=\"youtube\" data-video-title=\"Round Table: Scanda Group&#039;s methodology to implement service desks with digital channels\" data-video-duration=\"3:08\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11317\" class=\"e-tab-content elementor-clearfix\" data-tab=\"17\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11317\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=NnjT5-3Zylo\" data-video-type=\"youtube\" data-video-title=\"Roundtable: What are the business challenges to achieve a winning digital channel strategy?\" data-video-duration=\"3:20\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11318\" class=\"e-tab-content elementor-clearfix\" data-tab=\"18\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11318\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=9qbtpiPA4kI=9s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: What is the main focus of the managed store opening service?\" data-video-duration=\"1:59\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11319\" class=\"e-tab-content elementor-clearfix\" data-tab=\"19\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11319\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=1ezYe8BMcK8\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: What is the main focus of the managed store closing service?\" data-video-duration=\"2:11\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11320\" class=\"e-tab-content elementor-clearfix\" data-tab=\"20\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11320\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=SoXFfYKXu04=9s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: How do you ensure continuity in store opening and closing processes?\" data-video-duration=\"3:14\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11321\" class=\"e-tab-content elementor-clearfix\" data-tab=\"21\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11321\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=_Dbqk8D3U5k\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: Case Study in Managed Branch Opening and Closing Services\" data-video-duration=\"3:28\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11322\" class=\"e-tab-content elementor-clearfix\" data-tab=\"22\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11322\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=J0CVJX5q_zk\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: How do we address the issue of security in the store opening and closing service?\" data-video-duration=\"2:11\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11323\" class=\"e-tab-content elementor-clearfix\" data-tab=\"23\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11323\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=eWjbnEho4XM=3s\" data-video-type=\"youtube\" data-video-title=\"Micro capsules: Business expectation when hiring a store opening and closing service.\" data-video-duration=\"2:28\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11324\" class=\"e-tab-content elementor-clearfix\" data-tab=\"24\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11324\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=e0MxkIXPBlI=1s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules How do we ensure customer info in the opening and closing of stores?\" data-video-duration=\"1:57\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11325\" class=\"e-tab-content elementor-clearfix\" data-tab=\"25\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11325\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=K3BmZub1DJM\" data-video-type=\"youtube\" data-video-title=\"Microcapsulas What does a company need to have a store opening and closing service?\" data-video-duration=\"1:51\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11326\" class=\"e-tab-content elementor-clearfix\" data-tab=\"26\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11326\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=sq4yaDNJV0c=12s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: How long does it take to integrate the store opening and closing service?\" data-video-duration=\"3:15\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11327\" class=\"e-tab-content elementor-clearfix\" data-tab=\"27\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11327\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=jypV2YERkRQ=8s\" data-video-type=\"youtube\" data-video-title=\"Micro capsules How does the store opening and closing service work for special events?\" data-video-duration=\"1:47\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11328\" class=\"e-tab-content elementor-clearfix\" data-tab=\"28\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11328\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=bO7TSXCLEcE=7s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules What kind of support does the managed store opening and closing service offer?\" data-video-duration=\"2:43\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11329\" class=\"e-tab-content elementor-clearfix\" data-tab=\"29\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11329\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=TbZ96_ToebA=21s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules What does omnichannel do for good employee experience?\" data-video-duration=\"1:35\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11330\" class=\"e-tab-content elementor-clearfix\" data-tab=\"30\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11330\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=ykAQglMqdIc=1s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: What are the main differences between multichannel and omnichannel?\" data-video-duration=\"2:07\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11331\" class=\"e-tab-content elementor-clearfix\" data-tab=\"31\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11331\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=nQeX90IOhQc=5s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: What are the key factors for an excellent employee experience?\" data-video-duration=\"2:22\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11332\" class=\"e-tab-content elementor-clearfix\" data-tab=\"32\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11332\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=CeNOBgojvzk=7s\" data-video-type=\"youtube\" data-video-title=\"Micro capsules: How can we implement a proper omnichannel strategy?\" data-video-duration=\"5:30\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11333\" class=\"e-tab-content elementor-clearfix\" data-tab=\"33\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11333\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=OMLOE-Z8QYQ=3s\" data-video-type=\"youtube\" data-video-title=\"Micro capsules: What does digital friction mean and how does it affect companies?\" data-video-duration=\"3:40\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11334\" class=\"e-tab-content elementor-clearfix\" data-tab=\"34\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11334\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=00RyekR3x1E=3s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: Who is affected by digital friction?\" data-video-duration=\"1:29\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11335\" class=\"e-tab-content elementor-clearfix\" data-tab=\"35\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11335\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=Srf3GDv6zUM\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: What are the challenges in implementing an omnichannel strategy?\" data-video-duration=\"2:52\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"e-tab-content-11336\" class=\"e-tab-content elementor-clearfix\" data-tab=\"36\" role=\"tabpanel\" aria-labelledby=\"e-tab-title-11336\" tabindex=\"0\" data-video-url=\"https:\/\/www.youtube.com\/watch?v=eqJgsQfdejI=4s\" data-video-type=\"youtube\" data-video-title=\"Microcapsules: What is the scope of our smart omni-channel solution?\" data-video-duration=\"6:49\" hidden=\"hidden\">\n\t\t\t\t\t\t\t<div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"e-tabs-inner-tabs\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c21f2b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c21f2b\" data-element_type=\"section\" data-e-type=\"section\" id=\"contacto\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4fa36ca\" data-id=\"4fa36ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1ac356 elementor-widget elementor-widget-spacer\" data-id=\"c1ac356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f8617 elementor-widget elementor-widget-heading\" data-id=\"33f8617\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We are ready to discuss your project<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c419426 elementor-widget elementor-widget-text-editor\" data-id=\"c419426\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CONTACT<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f3395f elementor-widget elementor-widget-text-editor\" data-id=\"0f3395f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Send us your data and we will contact you with no obligation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddec202 elementor-widget elementor-widget-spacer\" data-id=\"ddec202\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-854966a\" data-id=\"854966a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64c1927 elementor-widget elementor-widget-html\" data-id=\"64c1927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script><script>hbspt.forms.create({\n    region: \"na1\",\n    portalId: \"7593468\",\n    formId: \"e90c468d-ba30-40d2-a07b-2674164616cf\"\n  });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MICRO LEARNING Convert information into action and grow your expertise expertise with us! CONTACT US Micro learnings 36 V\u00eddeos Round Table: Evangelize to the new paradigm of attention through digital channels. 1:32 Round Table: Our mission with the digital channel service 0:48 Round Table: Why is support through these channels so essential at this time? [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-13079","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Micro Learning | Kenos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kenos.com.mx\/en\/micro-learning\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Micro Learning | Kenos\" \/>\n<meta property=\"og:description\" content=\"MICRO LEARNING Convert information into action and grow your expertise expertise with us! CONTACT US Micro learnings 36 V\u00eddeos Round Table: Evangelize to the new paradigm of attention through digital channels. 1:32 Round Table: Our mission with the digital channel service 0:48 Round Table: Why is support through these channels so essential at this time? 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CONTACT US Micro learnings 36 V\u00eddeos Round Table: Evangelize to the new paradigm of attention through digital channels. 1:32 Round Table: Our mission with the digital channel service 0:48 Round Table: Why is support through these channels so essential at this time? 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