Meet SLAs and avoid costly outages

A timely, standardized, and measurable on-site response to ensure continuity at critical points.

Is your field operation prepared to respond quickly and efficiently?
Field Service is our on-site technical support service that optimizes incident resolution in the field, reduces downtime, and ensures operational continuity.

FIELD SERVICE FOR COMPANIES SEEKING AGILITY AND CONTINUITY

Success Stories that Speak for Themselves

Field support success story

On-site coverage during high-demand events

A national chain with more than 500 stores across the country was experiencing constant technical disruptions during promotional campaigns and peak seasons. Decentralized support without an SLA was causing operational losses and downtime at points of sale. With Kenos, it was able to :

Successful case of field service for banking

Operational continuity in remote offices and branches

A bank with a presence in both urban and rural areas was facing significant delays in resolving technical issues at remote branches. The lack of operational coverage was leading to service outages and customer complaints. With Kenos:

on-site support services FOR BUSINESSES

Key services for your On-Site Support

We have designed an operational model focused on logistical efficiency, actual technical coverage, and scalability tailored to each industry. Kenos guarantees on-site technical support under defined service level agreements, with standardized response times, nationwide coverage, and qualified technical staff.

SLA compliance

Definition and compliance with defined response times.

Specialization

Specialized teams by industry, with knowledge in key processes and technologies of the sector.

Multiple support

Support from site surveys to installations, upgrades and repairs.

Personalized service

Models adapted to retail, banking, education, logistics, healthcare and manufacturing.

BUSINESS FIELD SERVICE RESULTS

Direct impact on SLAs, operating costs and equipment availability

Guaranteed technical coverage in the field

On-site technical support with SLA from 2 to 24 hours
Nationwide coverage with installed capacity in +50 cities

Reduced costs and interruptions

Operational savings of up to 35% in face-to-face support
Reduction of recurrent incidents by standardization of processes

Operational flexibility and adaptability

Scalable models adapted by industry
Centrally managed technical resources

OUR FIELD SERVICE IS DIFFERENT

In a chain of stores with national presence, more than 90% of on-site tickets were resolved in the first interaction, maintaining continuous operation even during peak seasons, without the need to increase internal support staff.

Tickets managed annually

+ 0

Operation in cities throughout the country

+ 0

SLA met for enterprise customers

> 0 %

Testimonials from Our Customers

“With their support, we were able to get our entire store and IT operations in order. Today, we have 30% higher product availability on the shelves and have reduced support calls from our stores by more than 40%. Our sales floor team can finally focus on selling instead of ‘struggling’ with technology.”

“Their proposal allowed us to standardize the technology operations across all stores. We reduced the time needed to launch a new branch by more than 30% and achieved operational savings of nearly 15%. Opening a new store is no longer a headache for IT.”

Take action and strengthen your field support today.

Request a meeting with our experts and discover how Kenos can reduce your costs, improve your response times, and ensure on-site continuity.

Field Service FAQs

What is Field Service and why is it relevant for companies in Mexico and Latin America?

Field Service is an on-site support service that ensures the continuity of IT operations in large and corporate companies. At Kenos we offer a managed services model that combines financial flexibility, local and regional coverage, and best practices to guarantee availability and efficiency in critical business systems.

How does Kenos Field Service help optimize the IT operation?

Our model is based on an understanding of the client’s business. This allows us to profile, control and measure each service delivered, ensuring that on-site support actions contribute directly to the organization’s productivity and operational continuity.

What kind of companies can benefit from Kenos Field Service?

The service is aimed at corporations in sectors such as manufacturing, retail, banking and insurance in Mexico and Latin America. It is ideal for companies that require on-site, fast and specialized attention to maintain the availability of their IT services.

What is the difference between Kenos Field Service and other support alternatives?

Our differentiator lies in our experience, flexibility and integration capacity. We have certified personnel, strategic alliances and a regional coverage that allows us to meet both local needs and corporate operations throughout Latin America.

How does Kenos guarantee the continuity and availability of IT services with its Field Service?

We apply proven methodologies for service control and measurement. This includes continuous monitoring, defined response times and specialized on-site personnel. It all translates into proactive support that ensures disruptions are minimized and business operations are not halted.

What financial advantages does the Kenos Field Service model offer?

Our managed services model is designed with financial flexibility, allowing companies to optimize support costs without sacrificing quality. In addition, the scalability of the service allows it to adjust to changing business needs.

Does Kenos Field Service integrate with other IT support services?

Yes. Field Service can be combined with digital service desk solutions , endpoint management, and hybrid user support services. This ensures a comprehensive support experience that covers both on-site and remote support, with an omnichannel approach.

Why choose Kenos as a Field Service partner?

Because we are more than a supplier: we are a strategic partner. Our experience, financial capacity and regional coverage allow us to offer a reliable, flexible and tailor-made service to each client in Mexico and Latin America, always with the objective of maintaining operational continuity.

Takes on-site support to a new level

Learn how Kenos helps you maintain operational continuity with on-site technical support, region-specific SLAs, and full incident traceability.

Request your free consultation now