5 metrics to evaluate Service Desk performance
sCustomer service must be fast and effective, and to achieve this, it is important to evaluate service desk performance on a regular basis. An efficient
sCustomer service must be fast and effective, and to achieve this, it is important to evaluate service desk performance on a regular basis. An efficient
Today, companies face a wide range of risks that can adversely affect the continuity of their business operations and their ability to generate revenue. These
In the world of information technology (IT), the term Hardening refers to the practice of strengthening the security of an IT infrastructure to protect it
A Disaster Recovery Plan (DRP) is a strategy designed to ensure business continuity after an unexpected disruption in the company’s daily operations. The factors that
In an increasingly volatile and uncertain world, businesses and companies need to prepare for any eventuality that could disrupt their operations. The Business Continuity Plan
IT security is an increasingly important concern for businesses and individual users alike. With the increasing amount of data and more devices connected to the
Organizational resilience is a critical issue today, as organizations face a number of challenges and constant changes. After all, an organization’s ability to respond and
Impact analysis plays a fundamental role in the management of adverse situations that may jeopardize the continuity of an organization. Thanks to it, we can
Exercising control over every aspect of your business to mitigate risk gives you the edge over the unexpected. Knowing how to manage risk in a
Risk in a company is a consequence that can affect both old and new start-up companies. There are different types of risks and it is