Are your ATMs operating with the continuity, visibility and support your business requires?
Kenos K-ATM ensures the uninterrupted operation of your ATM network with specialized technical services, proactive monitoring and continuity protocols.
Benefit from our ATM monitoring expertise
Success Stories that Speak for Themselves
Atmospheric monitoring success stories
Guaranteed availability with national coverage
A banking institution with more than 12,000 ATMs throughout the country suffered recurrent interruptions due to technical failures, vandalism and lack of timely attention. Low availability impacted physical channel KPIs, generated customer complaints and affected compliance with CNBV. With Kenos K-ATM:
Automated processes
Established preventive alert for frequent failures
Efficiency in customer service
Implemented priority care protocols by region
Continuity of service
Achieved an average operational availability >98.5%.
Continuity Regional ATM Network
Efficient technical response in hard-to-reach areas
A network of ATMs operated by a regional financial institution faced logistical difficulties in ensuring continuity in municipalities without direct technical presence. With Kenos K-ATM:
Automated processes
Standardized recovery processes with best IT practices
Operational efficiency
Reduced average offline time from 12h to less than 4h.
Continuity of service
Achieved 96% SLA compliance in remote sites
Integral Continuity Solution for ATMs
National technical coverage, recovery protocols and 24/7 monitoring.
Kenos K-ATM is a service specialized in guaranteeing the continuous operation of your ATM network. We have certified technical personnel, predefined response times, continuity protocols aligned with banking regulations and monitoring tools that allow us to act before interruptions occur.
SLA tailored to your needs
Predefined SLAs by region and operational criticality, adjusted to banking needs.
Continuous monitoring
Continuous monitoring with automatic alerts in case of critical events or anomalies.
Field support
On-site technical support with national coverage and service times of less than 4 hours.
Continuity and compliance
Continuity and recovery protocols aligned with CNBV and BCP banking regulations.
Executive visibility
Executive dashboards with availability by cashier, zone and timetable for decision making.
Continuous improvement
Monthly reports with failure analysis, root causes and improvement recommendations.
BUSINESS CONTINUITY ATM
Assured availability, regulatory compliance and resilient operation
Specialized technical support for ATM network
- On-site service with defined SLAs
- Diagnosis, recovery and repair with certified equipment
24/7 monitoring and operational visibility
- Proactive event monitoring and technical alerts
- Recording of availability metrics by point and zone
Operational continuity and incident recovery
- BCP and DRP banking protocols implemented
- Reduction of offline time by up to 70%.
Reduction of critical failures, improvement of availability and compliance
In a banking network with more than 12,000 ATMs, a sustained monthly availability of 97% was achieved, integrating proactive monitoring, DRP protocols and on-site service in less than 4 hours in hard-to-reach areas.
Take action and ensure the continuity of your ATM network
Request a meeting with our experts and find out how Kenos K-ATM can help you meet critical SLAs, reduce outages and improve customer experience.
K-ATM FAQs
What are ATM Continuity Services and how do they help my company?
It is a comprehensive service that guarantees the availability of the ATM network through monitoring, first aid automation, incident management and on-site support. At Kenos, our goal is to ensure that ATMs operate without interruptions, maintaining customer confidence and the continuity of financial operations.
How does Kenos guarantee the operational continuity of ATMs in Mexico and Latin America?
Through a 360° approach covering communications, energy and ATM applications. We monitor the network in real time, apply fine tuning to alerting tools and deploy specialized personnel when on-site attention is required. In this way, we reduce downtime and improve the end-user experience.
What role does automation play in ATM management?
We design and implement BOTs and RPAs to perform “first aid” automatically, which allows solving common failures without human intervention. This automation accelerates service recovery, reduces costs and frees up resources to address more complex incidents.
What additional benefits does ATM network analysis offer?
We perform obsolescence and useful life studies of equipment to plan replacements and preventive maintenance. This helps financial institutions to make strategic decisions on infrastructure investments, avoiding unexpected failures and reducing operational risks.
What differentiates Kenos ATM Continuity Services from other providers?
Our main differentiator is our experience of more than 25 years in the Mexican financial sector, with recognition from leading entities. In addition, we are agnostic to ATM brands and models, which allows us to manage end-to-end processes with technological independence and total flexibility.
How is fault management and incident escalation handled?
Kenos manages the entire process: from failure detection to service recovery. We escalate to the correct resolution areas, manage access between intervening parties and maintain constant communication with affected users until the problem is resolved.
How prepared is Kenos to provide on-site support nationwide?
We have nationwide coverage. We deploy specialized engineers to intervene ATMs in branches, urban centers or remote locations, ensuring operational continuity in banks, insurance companies and large-scale retailers in Mexico and Latin America.
Why trust Kenos for ATM network continuity?
Because we combine experience, innovation and maturity in availability management. Our model is aligned with CNBV guidelines, integrates predictive analytics to prevent failures and offers a 360° approach to maintain high levels of availability in the ATM network.
Ensuring the continuity of your ATM network
Our operating models ensure 24/7 availability, CNBV compliance and on-site response in less than 4 hours, even in remote areas.
Request your free consultation now