We help you to take it to the next level with different service channels
SERVICES
USER EXPERIENCE
The user experience when choosing your company’s services goes beyond simple automation; it also incorporates a touch of human intelligence that empowers artificial intelligence. This translates into a unique combination where IT tools and managed services are specifically tailored to improve customer service.

Access a personalized service

Productive workforce
Interact from anywhere without risk, trust our technical support department to solve any contingency.
The team of programmers, technicians, systems engineers and other experts will cushion the impact of computer damage to keep you up and running.

Omnichannel support
Get IT solutions on the fly through our platforms to support daily productivity in IT usage.
The solutions we provide are based on tools with which the IT team will streamline their processes to focus on the core of the business.

Automation with a human touch
Do the detailed with humans through our team of professionals and do the repetitive with automations.
The knowledge of highly capable professionals is combined with the speed of artificial intelligence so that the service is optimized in your company.

Secure remote work
We provide security in the remote use of applications with the best technology, we manage in an integrated way all the digital areas of the business.
The execution of automated tools facilitates the use of all IT functionalities for customer service.
USER EXPERIENCE SERVICES
We implement various digital contact means and facilitate the flow of attention in order to favor the daily productivity of your end users.
The key is to automate communications so that customers are satisfied with their respective consumer experiences. Kenos works to make these experiences modern, fast, useful and value-added.


SERVICE DESK
In our service, we specialize in providing exceptional support and automation solutions designed to optimize operational efficiency.
OUR SERVICE
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Multichannel support 24×7, English, Portuguese and Spanish
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“My portal”
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Automated services
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Automation of tasks and workflows
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Incident and request management
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Knowledge base management
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SLA / XLA reporting and management
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Automation of virtual assistants
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Assessment
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User experience
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Maturing Service Desk
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Vendor Management office


SERVICE BENEFITS
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Uninterrupted access to support
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Personalized user portal
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Improved operating efficiency
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Fast and accurate answers
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Continuous improvement of user experience
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Transparency and SLA / XLA compliance
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Resource optimization
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Effective supplier management
CUSTOMER STORIES
73% of our client's shop floor operation is based on a Self-Service model (Cognitive Chat) and favors the increase of Case Resolution Time to 99.3%.


FIELD SERVICE
In our service, we specialize in the efficient deployment of projects and technological renovation, backed by comprehensive support ranging from specialized services to 7X24 coverage.
OUR SERVICE
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Roll out (projects) / Technological renovation
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National / LATAM on-site support
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7X24 Coverage
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Specialized support / Business App
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Hybrid support (dedicated / on-demand IMAC’s)
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W2W (physical inventory)
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Preventive maintenance
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Smart hands / break and fix
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Audits (inspection / verification)
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Remote support (service desk / back office)
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Support for special events


SERVICE BENEFITS
- Smooth implementation and renovation
- Physical presence and continuous coverage
- Improved operating efficiency
- Flexibility with hybrid support
- Effective asset management
- Rapid response and problem resolution
- Continuous optimization with audits
- Efficient and personalized remote support
- Specialized application support
CUSTOMER STORIES
We were able to operate our clients' special events (Night Sales) with a 99.8% effectiveness in sales processes.


UNIFIED ENDPOINT MANAGEMENT
In our service, we specialize in providing complete solutions for efficient device management, IT security and continuous optimization of the technological infrastructure.
OUR SERVICE
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DaaS (Device as a Service)
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Patch Management
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Centralized proactive management (monitoring and use of performance and health)
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Asset management
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Secure deletion
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Backups
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Images
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Software distribution
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MDM
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Warranty management
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Vendor Management Office (VMO)
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Self healing
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Disposal
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Security
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Evaluation of current status


SERVICE BENEFITS
- Simplification of device management
- Continuous security and data protection
- Optimization of technological assets
- Improved operating efficiency
- Regulatory and environmental compliance
- Effective supplier management
- Adaptability to mobile environments
- Autonomy in problem solving
- Rapid and standardized implementation
- Alignment with best practices
CUSTOMER STORIES
We reduce operating costs by up to 25% based on an economy of scale model and nationwide coverage.
OUR ALLIES











CONTACT
We are ready to discuss your project
Send us your data and we will contact you with no obligation.