How timely is the support provided to your users?

We help you improve response times

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Do you have automated asset management?

It is the right path to growth

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At the help desk, is your call channel still the most in-demand?

We help you to take it to the next level with different service channels

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SERVICES

USER EXPERIENCE

The user experience when choosing your company’s services goes beyond simple automation; it also incorporates a touch of human intelligence that empowers artificial intelligence. This translates into a unique combination where IT tools and managed services are specifically tailored to improve customer service.

Experiencia-del-Usuario

Access a personalized service

Productive workforce

Interact from anywhere without risk, trust our technical support department to solve any contingency.

The team of programmers, technicians, systems engineers and other experts will cushion the impact of computer damage to keep you up and running.

Omnichannel support

Get IT solutions on the fly through our platforms to support daily productivity in IT usage.

The solutions we provide are based on tools with which the IT team will streamline their processes to focus on the core of the business.

Automation with a human touch

Do the detailed with humans through our team of professionals and do the repetitive with automations.

The knowledge of highly capable professionals is combined with the speed of artificial intelligence so that the service is optimized in your company.

Secure remote work

We provide security in the remote use of applications with the best technology, we manage in an integrated way all the digital areas of the business.

The execution of automated tools facilitates the use of all IT functionalities for customer service.

USER EXPERIENCE SERVICES

We implement various digital contact means and facilitate the flow of attention in order to favor the daily productivity of your end users.

The key is to automate communications so that customers are satisfied with their respective consumer experiences. Kenos works to make these experiences modern, fast, useful and value-added.

Kopilot
Kopilot-Marca

SERVICE DESK

In our service, we specialize in providing exceptional support and automation solutions designed to optimize operational efficiency.

OUR SERVICE

  1. Multichannel support 24×7, English, Portuguese and Spanish

  2. “My portal”

  3. Automated services

  4. Automation of tasks and workflows

  5. Incident and request management

  6. Knowledge base management

  7. SLA / XLA reporting and management

  8. Automation of virtual assistants

  9. Assessment

    • User experience

    • Maturing Service Desk

  10. Vendor Management office

Kopilot Servicios
Kopilot Beneficios

SERVICE BENEFITS

  • Uninterrupted access to support

  • Personalized user portal

  • Improved operating efficiency

  • Fast and accurate answers

  • Continuous improvement of user experience

  • Transparency and SLA / XLA compliance

  • Resource optimization

  • Effective supplier management

CUSTOMER STORIES

Kadi
Kadi-Marca

FIELD SERVICE

In our service, we specialize in the efficient deployment of projects and technological renovation, backed by comprehensive support ranging from specialized services to 7X24 coverage.

OUR SERVICE

  1. Roll out (projects) / Technological renovation

  2. National / LATAM on-site support

  3. 7X24 Coverage

  4. Specialized support / Business App

  5. Hybrid support (dedicated / on-demand IMAC’s)

  6. W2W (physical inventory)

  7. Preventive maintenance

  8. Smart hands / break and fix

  9. Audits (inspection / verification)

  10. Remote support (service desk / back office)

  11. Support for special events

Kadi Servicios
Kadi Beneficios

SERVICE BENEFITS

  • Smooth implementation and renovation
  • Physical presence and continuous coverage
  • Improved operating efficiency
  • Flexibility with hybrid support
  • Effective asset management
  • Rapid response and problem resolution
  • Continuous optimization with audits
  • Efficient and personalized remote support
  • Specialized application support

CUSTOMER STORIES

Kinet
Kinet-Marca

UNIFIED ENDPOINT MANAGEMENT

In our service, we specialize in providing complete solutions for efficient device management, IT security and continuous optimization of the technological infrastructure.

OUR SERVICE

  1. DaaS (Device as a Service)

  2. Patch Management

  3. Centralized proactive management (monitoring and use of performance and health)

  4. Asset management

  5. Secure deletion

  6. Backups

  7. Images

  8. Software distribution

  9. MDM

  10. Warranty management

  11. Vendor Management Office (VMO)

  12. Self healing

  13. Disposal

  14. Security

  15. Evaluation of current status

Kinet Servicios
Kadi Beneficios

SERVICE BENEFITS

  • Simplification of device management
  • Continuous security and data protection
  • Optimization of technological assets
  • Improved operating efficiency
  • Regulatory and environmental compliance
  • Effective supplier management
  • Adaptability to mobile environments
  • Autonomy in problem solving
  • Rapid and standardized implementation
  • Alignment with best practices

CUSTOMER STORIES

OUR ALLIES

Mesa de trabajo 1
Ivanti-Logo
Fabricante-Servicenow-Logo

CONTACT

We are ready to discuss your project

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