SECTOR
FINANCIAL
- End-to-end management of two of the largest ATM networks in Mexico.
- 52,000 IT users served per month.
- Regulatory Compliance: IT audits based on: ISO 27000, ISO 22301, COBIT and ITIL
- Regulatory Compliance: PCI, CNBV, LPFDPPP
- More than 20 years of understanding and supporting major banks
- Renewals for more than 19 years with clients in the sector.
SUCCESS STORY:
12% increase in ATM productivity, through remote, proactive management and advanced analytics that allowed decisions to be made on the best cash management at a geographic level.
One of Mexico’s largest banks
RECOMMENDATIONS:
- Implementation of Cloud Technologies: Adopt cloud solutions to improve flexibility, scalability and efficiency of systems.
- Enhanced Cybersecurity: Implement advanced cybersecurity measures to protect against digital threats.
- Improve Customer Experience: Implement chatbots and virtual assistants to provide 24-hour customer service.
- Regulatory Compliance: Keeping up to date with regulatory requirements and adapting technology to comply with them.
SECTOR
MANUFACTURING
- We have served companies in more than 22 cities in 6 Latin American countries.
- We have achieved 98% assertiveness in asset management
- Renewals for more than 19 years with clients in the sector
- Immersive (Mixed Reality) training and support to people in the plant.
- Intelligent automation of production documents
- Regulatory Compliance: IT audits based on: ISO 27000, ISO 22301, COBIT and ITIL
- Regulatory Compliance: TSAX, LPFDPPP
SUCCESS STORIES:
Reduced by 27% its total cost of vendor management and internal costs by consolidating the operation of data center, telecommunications and application managed services in 7 countries in Latin America.
One of the world’s largest global chemical companies
Based on a business continuity plan, a plan was developed to back up critical information in the cloud from the different locations of the plant, reducing by 15% the total cost of ownership of an on-premise alternative and mitigating the risk by 50% by not having the backup in the same location as the base information.
Dairy Products
RECOMMENDATIONS:
- Augmented Reality (AR) and Virtual Reality (VR): Implement augmented reality solutions to improve employee training and technical assistance.
- Real-Time Data Analytics: Apply real-time data analytics to monitor machine performance and prevent failures.
- Industrial Cyber Security: Implement cyber security measures specific to industrial environments.
SECTOR
RETAIL
- More than 25,000 points of sale serviced
- We help to increase the availability of points of sale
- Renewals for more than 12 years with clients in the sector
- Technical support for sales processes
- Point-to-point management of physical stores
- Regulatory Compliance: IT audits based on: ISO 27000, ISO 22301, COBIT and ITIL
- Regulatory Compliance: PCI, LPFDPPP
SUCCESS STORIES:
We were able to operate our clients’ special events (Night Sales) with a 99.8% effectiveness in sales processes.
Department Store Company
We reduce operating costs by up to 25% based on an economy of scale model and nationwide coverage.
Department Store Company
73% of our client’s operation on the sales floor is based on a Self-Service model (Cognitive Chat) and favors the reduction of the Case Resolution Time by 99.3%.
Department Store Company
RECOMMENDATIONS:
- Augmented Reality in the Shopping Experience: Introduce augmented reality applications to allow customers to try products virtually before buying.
- Chatbots and Virtual Assistants: Implement chatbots on websites and mobile applications to provide instant customer service.
- Point-of-sale support: integrating an end-to-end POS process to improve customer experience
CONTACT
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