Today, users expect personalization, privacy and speed in their digital interactions.
The great advantage they have is their digital composition with chatbots, i.e., intelligent chats that facilitate the channeling of customer requests, as well as reports or problems.
CUSTOMER SERVICE THROUGH DIGITAL CHANNELS
OMNICANALITY
A help desk can play a fundamental role within companies by providing users with a common point of contact through which they can resolve and/or channel their needs related to the use of IT resources and managed services, configured with the company’s own standards.
We elaborate a series of metrics through which you can analyze and evaluate the performance of both the help desks in your business and the range of services offered by your company.
Automated help des ks are a space for interaction that has created a new technological ecosystem for the relationship between people and companies.
The digital evolution brings with it a need for agility and scalability to unlock the potential of a flexible and secure collaboration environment.
It is fail-safe, since redundancy and high availability drastically reduce the impact of hardware failures on the service. In this way, it reduces the possibility of system failure due to damage to the operating system to almost zero.
Many of the cloud servers work with global providers, which are the best providers and allies of Kenos, such as: Microsoft Azure, AWS, Huawei Cloud and Google Cloud.
CLOUD ARCHITECTURE
IMMEDIATE ATTENTION AND CYBERSECURITY
We simplify critical infrastructure support with 24/7 system monitoring and rapid diagnostics.
Dealing with cyber threats is a constant challenge.
A specialized crisis management and incident response team is your reliable partner; not only to protect, but to strengthen your response capability.
The importance of Governance, Risk and Compliance (GRC) services goes beyond a simple precaution; it is the cornerstone for protecting reputation and risk exposure.
GRC programs offer a simplified path for the adoption of preventive practices, allowing to anticipate risks and gaining a 360-degree perspective of the company’s digital maturity level.
COMPLIANCE
CONTINUITY
360º observability optimizes operations, ensures stability and responsiveness, allowing the company to focus on its core business and adapt efficiently to a dynamic and challenging business environment.
Artificial intelligence should be an instrument to humanize and simplify people’s daily lives.
A mechanism to enhance the cognitive capabilities of users will accelerate creative thinking and strategic action, an indispensable factor in differentiating businesses.
ARTIFICIAL INTELLIGENCE
CONTACT
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