Are your users getting fast, predictive support or are they still stuck with unresolved tickets?
Kenos ARIA redefines IT support with artificial intelligence, proactively resolving and elevating the end-user experience with cognitive self-service.
Benefit from our service desk powered by ia
Success Stories that Speak for Themselves
AI SERVICE DESK Success Stories
Proactive support in regulated and multichannel operation
A financial institution with national coverage was facing increasing help desk saturation due to a backlog of repetitive tickets and lack of visibility into resolution times. With Kenos ARIA:
Automated processes
Automated responses to more than 50% of incidents
Operational efficiency
Integrated AI with its centralized ITSM
Continuity of service
Reduced manual escalations by 45%.
BOOST YOUR SERVICE DESK WITH IA
Reduced workloads and store support times
Retail chain with more than 8,000 employees in 300 stores was experiencing constant delays in mail and call support. With Kenos ARIA:
Automated processes
Implemented cognitive self-service at all touch points
Operational efficiency
Improved the average resolution time to less than 2 minutes.
Continuity of service
Reduced the operational load of the support team by 60%.
HELP DESK WITH IA FOR CORPORATE
Service Desk with AI for self-service and proactive resolution
We implement various digital contact means and facilitate the service flows that favor the daily productivity of your users.
Kenos ARIA is the evolution of the traditional service desk. We implement a platform that combines cognitive chat, knowledge-based resolution, native integration with your ITSM and AI engines trained on your operation. It automates repetitive flows, improves the end-user experience and reduces the burden on the support team.
Cognitive attention
Cognitive chat available 24/7 with immediate resolution and natural language.
Intelligent automation
Automation of responses to frequent incidents and standard requests.
Integration with IT ecosystem
Connectivity with existing ITSM tools, CMDB and monitoring engines.
Executive visibility
Real-time executive dashboards with NPS, CSAT and SLA indicators.
Prevention and continuous improvement
Root cause analysis and trend prediction with AI models.
Evolution of the model
Support in design, training and evolution of the cognitive model.
PROACTIVE SERVICE DESK WITH IA
Reduced operational burdens and accelerated satisfactory resolution
Predictive and automated resolution
- Up to 60% of tickets resolved without human intervention
- Immediate response to common and recurrent incidents
Improved experience and satisfaction
- CSAT increase by 40%-50% with intelligent self-service
- Average response time <10 seconds per digital channel
Visibility and operational efficiency
- Dashboards with experience, resolution and NPS indicators
- Integration with existing ITSM and monitoring tools
Savings, satisfaction and intelligent resolution in real time
More than 70% of a financial industry customer’ s interactions are resolved through cognitive flows, reducing IT operational effort and improving the digital experience for employees across multiple time zones.
Take action and transform your Help Desk with AI
Request a meeting with our experts and discover how Kenos ARIA can transform your IT support with artificial intelligence and cognitive self-service.
ARIA FAQs
What is an AI Service Desk and how does it differ from a traditional Service Desk?
An AI Service Desk is an evolution of the digital service desk that incorporates artificial intelligence and advanced automation to handle requests and resolve incidents faster and more accurately. Unlike a traditional help desk, AI makes it possible to offer 24/7 personalized support, reduce costs and improve the user experience with every interaction.
How can AI Service Desk improve the end-user experience?
AI sorts requests, suggests immediate solutions and learns from each interaction. This translates into shorter wait times, accurate responses and more efficient omnichannel service. In addition, the platform adapts to users’ habits, generating a more productive digital workplace.
What benefits do companies in Mexico and Latin America obtain by implementing an AI Service Desk?
Among the main benefits are: reduction of operating costs, availability of 24/7 support in Spanish, scalability for corporations and data analysis for strategic decision making. This makes it an ideal solution for sectors such as manufacturing, retail, banking and insurance.
How does AI Service Desk help reduce errors and security risks?
Thanks to automation and predictive analytics, AI minimizes human error, identifies incident patterns and applies more consistent security protocols. This reduces risks associated with improper access and ensures a more reliable IT environment.
Does AI Service Desk replace human support staff?
No. AI boosts the work of human teams by taking over repetitive tasks, such as sorting tickets or resolving common incidents. In this way, agents can focus on critical cases and continuous service improvement.
Is it possible to integrate Kenos AI Service Desk with existing tools in my company?
Yes. Our AI Service Desk is designed to integrate with digital collaboration solutions, unified endpoint management and communication platforms. This guarantees flexibility and adaptability to the processes and tools already used by companies in Mexico and LATAM.
How do you measure the impact of the AI Service Desk on the business operation?
The system provides detailed metrics such as average resolution time, user satisfaction(User Experience), reduction of recurring tickets and agent efficiency. These indicators allow us to evaluate the return on investment (ROI) and make strategic decisions based on data.
Why choose Kenos as a partner to implement an AI Service Desk?
Because we offer more than just technology: we integrate innovation, regional expertise and a focus on end-user productivity. Our AI Service Desk combines automation, omnichannel and continuous improvement, adapting to the needs of large companies in Mexico and Latin America.
Turn your help desk into a smart channel
Discover how Kenos ARIA optimizes the end-user experience with 24/7 cognitive attention, automation and L1 ticket reduction from day one.
Request your free consultation now