Omnichannel Support: Innovative Strategies for IT Customer Service
Omnichannel Support: Innovative Strategies for IT Customer Service. The omnichannel support has had a growth in the area of customer service, since through this support we can facilitate the communication of our customers through their preferred channel and at the same time this channel is connected with others that may be useful when solving the […]
Optimizing Manufacturing Efficiency with HoloLens: Use Cases and Benefits
Optimizing Manufacturing Efficiency with HoloLens: Use Cases and Benefits. Hololens in manufacturing is a tool that is effective in increasing productivity, improving manufacturing processes and reducing operating costs. Using HoloLens, employees in manufacturing can access critical resources such as interactive manuals, instructional videos or technical documentation immediately. This allows decisions to be made faster and […]
UX in IT Service Management: Transforming the Internal Customer Experience
The management of information technology (IT) services has evolved considerably in recent years, and one of the fundamental aspects that has gained relevance is the User Experience (UX). In this article, we will explore how the integration of UX into IT service management is transforming the internal customer experience, improving operational efficiency and raising user […]
Strategies for a Successful Multicloud Migration: Key Cloud and Hybrid Technologies
Strategies for a successful multicloud migration: key cloud and hybrid technologies. Organizations can move and manage workloads between different cloud providers without rewriting code. This allows them to leverage the best resources of each supplier, giving organizations greater flexibility to access optimal options for their needs. Multicloud migration also allows organizations to work with a […]
Multichannel Service Desk: Transforming End-User Service with Hybrid Services
Multichannel Service Desk: Transforming End-User Service with Hybrid Services. Multichannel service improves productivity and customer satisfaction by providing a seamless and uninterrupted customer service experience. The service allows customers to interact with a company through various channels, such as telephone, web, email or social networks. This reduces the need to repeat information to different service […]
How to reduce downtime in Manufacturing with HoloLens?
Microsoft HoloLens are an augmented reality device that uses holograms to visualize information in an intuitive way. It consists of a viewing helmet, audio devices and a controller to navigate between virtual content. HoloLens is designed to provide interactive experiences by enabling users to interact with holograms in real physical spaces. This allows users to […]
3 Strategies to Improve Availability of Critical Applications
In the digital era, applications play a key role in the operation of companies. Critical applications such as business management systems, e-commerce platforms and customer support systems are essential to the ongoing operation and success of an organization. The availability of these applications is crucial, as any downtime can have a significant impact on productivity […]
ISO 27000 Audit: Aligning your Company with Security Standards
ISO 27000 Audit: Aligning your Company with Security Standards Information security is a critical aspect for any company in the digital era. The increasing number of cyber threats and the need to protect sensitive customer and company data make the implementation of security standards essential. The standard ISO 27000which covers a series of standards related […]
The Future of IT Infrastructure: Hybrid Cloud Platforms
The information technology (IT) infrastructure is undergoing a significant transformation as organizations seek more flexible, scalable and efficient solutions. One of the most promising trends in this area is the adoption of hybrid cloud platforms. In this article, we will explore the future of IT infrastructure and how hybrid cloud platforms are shaping this technological […]
The Critical Role of User Experience in Technical Support Services
In today’s high-tech world, technical support services play an essential role in ensuring that companies and end users get the most out of their technologies. However, beyond the resolution of technical issues, user experience has become a crucial factor in the delivery of effective and satisfactory technical support services. In this article, we will explore […]