Is your field operation ready to respond with speed and efficiency?
Kenos KADI is the on-site technical support service that optimizes field incident resolution, reduces downtime and ensures operational continuity.
FIELD SERVICE FOR COMPANIES SEEKING AGILITY AND CONTINUITY
Success Stories that Speak for Themselves
Field support success story
On-site coverage during high-demand events
A national chain with more than 500 stores throughout the country suffered constant technical interruptions during promotional campaigns and high seasons. Decentralized attention and no SLA generated operational losses and downtime at points of sale. With Kenos KADI achieved:
Operational efficiency
Average attention time of 4 hours.
Continuity of service
SLA met in 97% of cases.
Cost reduction
30% savings in logistics costs.
Successful case of field service for banking
Operational continuity in remote offices and branches
A bank with a presence in urban and rural regions faced significant delays in resolving technical failures in remote branches. The lack of operational coverage resulted in loss of service and user complaints. With Kenos KADI:
Continuity of service
Reduced critical interruptions by 60%.
Operational efficiency
Unified processes throughout the country.
User experience
Improved internal user satisfaction.
on-site support services FOR BUSINESSES
Key services for your On-Site Support
We designed an operation model oriented to logistic efficiency, real technical coverage and scalability according to each industry. Kenos KADI guarantees on-site technical assistance under defined service level agreements, with standardized response times, national coverage and qualified technical personnel.
SLA compliance
Definition and compliance with defined response times.
Specialization
Specialized teams by industry, with knowledge in key processes and technologies of the sector.
Multiple support
Support from site surveys to installations, upgrades and repairs.
Personalized service
Models adapted to retail, banking, education, logistics, healthcare and manufacturing.
BUSINESS FIELD SERVICE RESULTS
Direct impact on SLAs, operating costs and equipment availability
Guaranteed technical coverage in the field
- On-site technical support with SLA from 2 to 24 hours
- Nationwide coverage with installed capacity in +50 cities
Reduced costs and interruptions
- Operational savings of up to 35% in face-to-face support
- Reduction of recurrent incidents by standardization of processes
Operational flexibility and adaptability
- Scalable models adapted by industry
- Centrally managed technical resources
OUR FIELD SERVICE IS DIFFERENT
In a chain of stores with national presence, more than 90% of on-site tickets were resolved in the first interaction, maintaining continuous operation even during peak seasons, without the need to increase internal support staff.
Take action and strengthen your field support today.
Request a meeting with our experts and discover how Kenos KADI can reduce your costs, improve your service times and guarantee on-site continuity.
KADI FAQs
What is Field Service and why is it relevant for companies in Mexico and Latin America?
Field Service is an on-site support service that ensures the continuity of IT operations in large and corporate companies. At Kenos we offer a managed services model that combines financial flexibility, local and regional coverage, and best practices to guarantee availability and efficiency in critical business systems.
How does Kenos Field Service help optimize the IT operation?
Our model is based on an understanding of the client’s business. This allows us to profile, control and measure each service delivered, ensuring that on-site support actions contribute directly to the organization’s productivity and operational continuity.
What kind of companies can benefit from Kenos Field Service?
The service is aimed at corporations in sectors such as manufacturing, retail, banking and insurance in Mexico and Latin America. It is ideal for companies that require on-site, fast and specialized attention to maintain the availability of their IT services.
What is the difference between Kenos Field Service and other support alternatives?
Our differentiator lies in our experience, flexibility and integration capacity. We have certified personnel, strategic alliances and a regional coverage that allows us to meet both local needs and corporate operations throughout Latin America.
How does Kenos guarantee the continuity and availability of IT services with its Field Service?
We apply proven methodologies for service control and measurement. This includes continuous monitoring, defined response times and specialized on-site personnel. It all translates into proactive support that ensures disruptions are minimized and business operations are not halted.
What financial advantages does the Kenos Field Service model offer?
Our managed services model is designed with financial flexibility, allowing companies to optimize support costs without sacrificing quality. In addition, the scalability of the service allows it to adjust to changing business needs.
Does Kenos Field Service integrate with other IT support services?
Yes. Field Service can be combined with digital service desk solutions , endpoint management and hybrid customer care services. This ensures a comprehensive support experience that covers both on-site and remote support, with an omnichannel approach.
Why choose Kenos as a Field Service partner?
Because we are more than a supplier: we are a strategic partner. Our experience, financial capacity and regional coverage allow us to offer a reliable, flexible and tailor-made service to each client in Mexico and Latin America, always with the objective of maintaining operational continuity.
Takes on-site support to a new level
Learn how Kenos KADI helps you maintain operational continuity with on-site technical support, SLAs by region and full incident traceability.
Request your free consultation now