Secure and continuous technology for financial institutions of the future
Automate, manage and secure the critical operation of your network with specialized banking services, including full support for ATMs, IT and users.
MORE THAN 25 YEARS OF EXPERIENCE
Challenges in the financial sector? We solve them
ATM failures that affect the experience
Solved with ATM Continuity Services: 360° support during the entire life cycle.
Critical systems that cannot be stopped
We ensure continuity with 24/7 omnichannel and multichannel Service Desk, with intelligent scaling.
Lack of control over terminals, laptops, office or branch office equipment
Solved with centralized, secure and automated Endpoint Management.
IT overwhelmed with repetitive support requests
We automate customer service with AI Service Desk, freeing up to 30% of the operational load.
IT SUPPORT SERVICES FOR THE FINANCIAL SECTOR
Solutions designed for financial continuity and security
ATM Continuity Services
We provide comprehensive support to ATMs throughout their life cycle: installation, configuration, preventive and corrective maintenance and replacement. We integrate Field Service, remote monitoring, parts management and specialized Service Desk. Designed to keep your network operational, secure and always available.
Field Service for regulated environments
We serve branches, data centers and transactional spaces with specialized technicians in banking hardware, networks, self-service, kiosks and more. We resolve critical incidents with national coverage and compliance with regulated SLAs.
24/7 Financial Service Desk
We provide specialized attention in banking, insurance and fintech environments. We respond through multiple channels (phone, chat, mail, portal) with demanding service metrics and security protocols aligned with industry standards.
Endpoint Management with financial focus
Total control and visibility of equipment in branches, offices and call centers: PCs, printers, terminals, scanners, laptops. We manage, update and monitor critical assets to minimize risks and increase productivity.
AI Service Desk
We automatically resolve common tickets with generative AI trained with your incident history. We integrate with your current systems and guarantee continuous learning to improve day by day.
Proven results in banking and financial services
Active operations in Mexico, the United States and Europe under regulatory compliance
PEOPLE, EXPERTISE, CERTIFICATIONS AND TECHNOLOGY
Why Kenos?
- More than 27 years of technological expertise in regulated and critical environments
- Specialists in business continuity, automation and multichannel support
- Infrastructure and personnel trained to operate under compliance schemes
- Part of Scanda Group, with capabilities in cloud, cybersecurity, data and AI.
- Service adaptable to banks, fintechs, insurers and processors
EXCLUSIVE E-BOOK
How to ensure business continuity in banking with smart technology
Includes: proven strategies, digital maturity checklist, use cases and financial KPIs.
IT SERVICES FOR THE FINANCIAL SECTOR
Frequently Asked Questions
Can they operate directly on ATMs and self-service equipment?
Yes. Our technicians are trained in banking hardware and provide support from the installation to the technological renovation of the ATM.
Do they have experience in regulated environments (CNBV, PCI-DSS)?
Yes. Our processes comply with the security and continuity frameworks required in the financial sector.
In which regions do you currently operate?
We provide support in Mexico, the United States and Europe, with hybrid models (remote + field), personalized attention by area and scaling by criticality.
Schedule a session with our experts and learn how to optimize your operations with specialized solutions.
Ready to support your operation with certified equipment and world-class technology?
Schedule a free consultation with our specialists and learn how we can help you operate with greater quality, efficiency and confidence.
Request your free consultation today.