Boost your plant with smart and reliable technology for Industry 4.0
Integrates technical support, automation, endpoint management and artificial intelligence to optimize your IT and OT operations.
MORE THAN 27 YEARS OF EXPERIENCE
Challenges in the manufacturing sector? We solve them
Technical failures that stop the production line
Immediate attention with Field Service specialized in industrial environments.
Saturation of the IT area with repetitive tickets
We free up to 30% of the operational load with AI Service Desk.
Devices without control and preventive maintenance
We automate with centralized and secure Endpoint Management.
Slowness in attending to critical users
Timely response with our 24/7, multichannel and omnichannel Service Desk, with intelligent scaling.
IT SUPPORT SERVICES FOR THE MANUFACTURING SECTOR
Our solutions for smart and efficient plants
Industrial Field Service
We provide trained technicians to serve plant, warehouse and production environments. We perform installations, corrective and preventive maintenanceof industrial equipment, networks, kiosks, scanners,industrial printers and more. With national coverage and protocols adapted to your operating environment.
Specialized Service Desk
We provide technical support to plant and office users through a multichannel service (phone, chat, mail, portal). We operate under defined SLAs and KPIs, with deep knowledge of the industrial context. We attend from basic problems to integrations with robust and critical systems.
Endpoint Management for OT environments
We centralize the monitoring, configuration and updating of critical devices: HMI, industrial PCs, mobile terminals, printers, etc. With real-time visibility and automation of repetitive tasks, we guarantee continuity, security and total control of the plant infrastructure.
AI Service Desk
We integrate generative artificial intelligence trained with your historical tickets to resolve common incidents automatically, provide personalized responses, and escalate only complex cases. We speed up service, reduce errors and optimize IT workload.
Proven results in the manufacturing sector
National and international support with localized service by region
PEOPLE, EXPERTISE, CERTIFICATIONS AND TECHNOLOGY
Why Kenos?
- More than 27 years of experience solving technological challenges in industrial environments
- Proficiency in hybrid IT/OT environments with solutions for both levels
- Implementations aligned to Industry 4.0 and digital transformation frameworks.
- Part of Scanda Group, with an ecosystem of cybersecurity, analytics, cloud and artificial intelligence.
- Operating capacity in Mexico, the United States and Europe
EXCLUSIVE E-BOOK
How to optimize your plant operating costs with smart technology
Includes real success stories, digital maturity checklist and practical guide for IT and OT leaders.
IT SERVICES FOR THE MANUFACTURING SECTOR
Frequently Asked Questions
Can they service technical equipment within the production environment?
Yes. We have technicians specialized in industrial hardware, rugged devices, HMI, sensors and more. We operate under industrial safety protocols.
What is the geographical coverage of the service?
We provide support in Mexico, the United States and Europe, both in person and remotely, with technicians distributed by region and centralized management and monitoring teams.
How does AI Service Desk integrate with our existing systems?
We can integrate with different ITSM. We adapt AI to your current knowledge base and systems.
Schedule a session with our experts and learn how to optimize your operations with Industry 4.0 solutions.
Ready to support your operation with certified equipment and world-class technology?
Schedule a free consultation with our specialists and learn how we can help you operate with greater quality, efficiency and confidence.
Request your free consultation today.