Micro Learning - Kenos

MICRO LEARNING

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Micro learnings

36 Videos

Round Table: Evangelize to the new paradigm of attention through digital channels.

1:32

Round Table: Our mission with the digital channel service

0:48

Round Table: Why is support through these channels so essential at this time?

2:51

Round Table: How do we address the paradigm shift in support?

1:26

Roundtable: What has it been like to face all the changes brought by Covid with omnichannel?

4:05

Roundtable: How should I choose which support channels to provide to my users?

2:46

Roundtable: What are the benefits of automated workflows?

3:43

Roundtable: How Scanda Group helped in the omnichannel journey

3:25

Roundtable: How to humanize automated support interactions?

2:44

Roundtable: What is Scanda Group's experience with bots?

1:50

Roundtable: What are the main benefits of implementing a bot in companies?

1:26

Roundtable: Is the infrastructure to implement digital channel strategies too expensive?

0:57

Round Table: How do we convert the voice channel to digital channels?

3:40

Roundtable: What metrics should I take into account for an omnichannel strategy?

0:54

Round Table: What are the key benefits of XLA metrics?

2:46

Round Table: Scanda Group's methodology to implement service desks with digital channels

3:08

Roundtable: What are the business challenges to achieve a winning digital channel strategy?

3:20

Microcapsules: What is the main focus of the managed store opening service?

1:59

Microcapsules: What is the main focus of the managed store closing service?

2:11

Microcapsules: How do you ensure continuity in store opening and closing processes?

3:14

Microcapsules: Case Study in Managed Branch Opening and Closing Services

3:28

Microcapsules: How do we address the issue of security in the store opening and closing service?

2:11

Micro capsules: Business expectation when hiring a store opening and closing service.

2:28

Microcapsules How do we ensure customer info in the opening and closing of stores?

1:57

Microcapsulas What does a company need to have a store opening and closing service?

1:51

Microcapsules: How long does it take to integrate the store opening and closing service?

3:15

Micro capsules How does the store opening and closing service work for special events?

1:47

Microcapsules What kind of support does the managed store opening and closing service offer?

2:43

Microcapsules What does omnichannel do for good employee experience?

1:35

Microcapsules: What are the main differences between multichannel and omnichannel?

2:07

Microcapsules: What are the key factors for an excellent employee experience?

2:22

Micro capsules: How can we implement a proper omnichannel strategy?

5:30

Micro capsules: What does digital friction mean and how does it affect companies?

3:40

Microcapsules: Who is affected by digital friction?

1:29

Microcapsules: What are the challenges in implementing an omnichannel strategy?

2:52

Microcapsules: What is the scope of our smart omni-channel solution?

6:49

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