Revolutionizing the shopping experience with smart technology
From technical support to automation with AI, we optimize your operations and improve your customers’ experience at all touch points.
MORE THAN 27 YEARS OF EXPERIENCE
Challenges in the retail sector? We solve them
High downtime at point of sale
Resolved with agile Field Service support specialized in retail.
Saturation of the IT area due to repetitive incidents
We reduce the load by up to 30% with AI Service Desk.
Lack of visibility and control of equipment in the store
We automate management with Endpoint Management in the cloud.
Delays in attending to internal users
Our 24/7, multichannel and omnichannel Service Desk guarantees continuous attention and timely resolution.
IT SUPPORT SERVICES FOR THE RETAIL SECTOR
Our solutions to improve the shopping experience
Field Service
We offer specialized on-site technical support for retail environments. Our technicians are strategically distributed to respond quickly to incidents, installations and maintenance of hardware and networks, ensuring operational continuity in stores, warehouses and distribution centers.
Service Desk
We provide attention to internal users through channels such as telephone, mail, chat and portal. Our team solves incidents and requests efficiently under SLA schemes, improving store staff productivity and centralizing knowledge management.
Endpoint Management
We manage, monitor and secure all your in-store devices (PCs, POS, tablets, printers) remotely. This allows us to apply updates, diagnose failures, and prevent incidents with real-time visibility, reducing response times and operating costs.
AI Service Desk
We integrate generative artificial intelligence to solve tickets automatically, suggest customized solutions and escalate only the cases that really require it. Thanks to models trained on your historical base, we improve support efficiency from day one.
Proven results in Retail
Nationwide coverage with response times tailored to each zone
PEOPLE, EXPERTISE, CERTIFICATIONS AND TECHNOLOGY
Why Kenos?
- More than 27 years of technological expertise supporting leaders in the retail industry
- Experts in automation, IT support, device management and applied artificial intelligence
- Personalized and close attention, aligned with the strategic business indicators.
- Part of the Scanda Group, a technological innovation ecosystem with global coverage.
EXCLUSIVE E-BOOK
5 keys to reducing retail operating costs with technology
It includes real cases and internal evaluation checklist.
IT SERVICES FOR THE RETAIL SECTOR
Frequently Asked Questions
How long does it take to implement AI Service Desk?
Between 4 and 6 weeks depending on volume and current systems.
Do you offer specialized POS support?
Yes. We have technicians trained in point-of-sale hardware and software, with specific protocols for critical operation and extended coverage.
What geographic coverage do you have?
We provide support in Mexico, the United States and Europe, with both remote and on-site operations, and the capacity to adapt SLAs to each region.
Ready to take your retail operation to the next level?
Schedule a session with our experts and discover how to save time, money and effort with state-of-the-art technology.
Request your free consultation today.