Do you want a Service Desk that improves the IT experience?
Find out how to ensure productivity and satisfaction with an advanced and customized Service Desk.
Your users expect fast and effective solutions to any IT problem. With Kenos Kopilot you get a Service Desk that streamlines incident resolution and enhances the end-user experience, ensuring the continuity and efficiency of your operations.
Benefit from our Service desk
Success Stories that Speak for Themselves
Help desk success stories
From chaos to control in a manufacturing company
An organization with more than 500 employees was suffering from constant outages in its critical systems. With Kenos Kopilot, they succeeded:
Automated processes
Reduce resolution times by 70%.
Continuity of service
Increase employee satisfaction by 85%.
Operational efficiency
Increase operational productivity during peak demand.
Transformation with service desk
Best sales experience of a retail company
An organization with more than 10,000 employees and 23 stores nationwide was experiencing constant disruptions at its points of sale when it had special events. With Kenos Kopilot, they succeeded:
Automated processes
Reduction of operating costs by 20-30% through process automation.
Continuity of service
Continuous service improvement by 20-40% through the implementation of reporting and data analysis.
Operational efficiency
Reduction of duplication of efforts by 20-35%, by having unified processes and procedures.
HELP DESK FOR COMPANIES
Key services for your Help Desk
We implement various digital contact means and facilitate the service flows that favor the daily productivity of your users.
The key is to automate to empower human talent, making experiences modern, fast and satisfactory. At Kenos, we focus on adding value to every interaction, ensuring useful and efficient solutions.
Automation of repetitive processes
Optimizes resources and accelerates response
Multichannel service
Telephone, chat, e-mail and self-service portal.
Efficient omnichannel
Integrates all service channels to deliver a seamless and consistent experience at every touch point.
Proactive resolution
Anticipate outages before they affect your users.
Multilevel support
Efficient scaling for complex problems.
Integration with advanced tools
Nexthink and IVANTI for proactive and detailed monitoring.
SERVICE DESK SERVICES
Tangible impact of Kopilot on your organization
Measurable results in all areas.
- First contact resolution: 70%-80% increase in effectiveness.
- Improved productivity: Reduction of interruptions by 50%.
- Operational savings: Cost reduction up to 30%.
- Satisfied users: 85% increase in support rating.
OUR SERVICE DESK IS DIFFERENT
73% of our client’s shop floor operation is based on a Self-Service model (Cognitive Chat) and favors the increase of Case Resolution Time to 99.3%.
Take Action and Improve your Service Desk Today
Request a free meeting with experts who understand your challenges, and discover how Kenos Kopilot can optimize your processes, improve your users’ experience and generate strategic results for your company.
KOPILOT FAQs
What is a Service Desk and how does it help my company?
A Service Desk is the central support desk that manages IT incidents, requests and services to ensure business continuity. At Kenos we offer a digital service desk designed to eliminate technological friction and optimize the end-user experience, resulting in higher productivity and less downtime.
What is the difference between a traditional Service Desk and the Kenos Service Desk?
Unlike a generic help desk, our agile service desk adapts to your processes and objectives. We integrate world-class tools, offer multi-channel support (phone, chat, mail, portal) and apply a Shift-Left approach to solve problems at the first contact, improving efficiency and reducing costs.
Is Kenos Service Desk suitable for large companies in Mexico and Latin America?
Yes. It is designed for corporate and large companies in sectors such as manufacturing, retail, banking and insurance. Our experience in the region allows us to offer a scalable service, with local and on-site support, as well as remote and omnichannel attention.
How does Kenos ensure a good end-user experience?
We apply Digital Experience Management methodologies to measure and improve user satisfaction. Our digital workplace is focused on ensuring that every employee has agile, secure and uninterrupted access to the tools they need, boosting their productivity.
Do you offer multichannel and omnichannel support?
Yes. Our contact center as a service (CCaaS) integrates multiple channels (phone, chat, mail, portal and on-site) to ensure a seamless and consistent support experience. This allows us to serve users where they feel most comfortable, reducing response times.
How do you support enterprises in managing devices and endpoints?
We include unified endpoint management and digital collaboration services to control the lifecycle of devices, optimize their use and reduce security risks. This ensures that each piece of equipment functions optimally and in line with the business operation.
Does Kenos Service Desk incorporate artificial intelligence and automation?
Yes. We use automation and AI to accelerate the resolution of recurring incidents, detect failure patterns and offer an automated service desk that improves service times and reduces the burden on support teams.
What is the added value of choosing Kenos as a Service Desk partner?
Beyond resolving incidents, we are a strategic partner. Our Service Desk combines proactivity, innovation and continuous improvement with predictive analytics to prevent disruptions and maximize the availability of IT services in Mexico and Latin America.
Improve your Service Desk with intelligent solutions
Learn how Kenos KOPILOT transforms the end-user experience with automation, multi-channel support and proactive resolution, increasing productivity and reducing interruptions from the first contact.
Request your free consultation now