Technology partners
We rely on the world’s technology leaders to give you the best support.
At Kenos we work with the most recognized manufacturers and we have key certifications that guarantee the quality, continuity and security of our technical support services, help desks, field service and endpoint management.
Strategic technological allies
ITSM platforms, automation and support
AWS
Leading cloud in performance, availability and automation.
Azure
Hybrid and integrated platform for management and analysis.
Google Cloud
Scalable and secure cloud infrastructure.
Ivanti
Unified IT management and flow automation.
N-able
Monitoring, automation and remote management of endpoints.
ServiceNow
Leading ITSM and digital workflow platform.
SysAid
Accessible and customizable ticket, asset and support management.
Rigel
Service automation and IT asset management.
Artificial Intelligence and Analytics
Dynatrace
Full-stack observability with artificial intelligence.
OpenAI
Generative AI models for automation and cognitive support.
PTC
Solutions for Industry 4.0, IoT and OT connectivity.
S1
Technology for security, compliance and monitoring.
Working with these manufacturers allows us to adapt solutions to each client with guaranteed scalability, support, innovation and cybersecurity.
Certifications that guarantee quality and compliance
At Kenos we not only implement technology: we comply with the standards that ensure that each service is well executed, documented, controlled and in compliance with national and international regulations.
Operational and management certifications
COBIT
Best practices for IT governance.
ITIL
International standard for IT service management.
ISO 27000 and 20000
IT security and service management
REPSE
Legal compliance for outsourcing in Mexico.
Methodologies and execution frameworks
Agile & Scrum
Agile project execution with iteration and focus on value.
PMI
Global standards in project management.
Exertus
Internal quality certification in professional services.
NOM-035-STPS
Mexican standard on psychosocial factors at work (organizational wellbeing).
These certifications allow us to work with highly regulated customers and demonstrate traceability, quality and compliance in every delivery.
SERVICE THAT ENHANCES YOUR EXPERIENCE
What does it mean for our customers?
- Support with leading tools that integrate with your existing systems
- Services aligned to IT quality and governance standards
- Operational and technical agility with best-practice execution
- Regulatory compliance in Mexico and abroad
- Confidence that you are backed by a certified, experienced team with strong relationships with global manufacturers.
WE SUPPORT YOUR OPERATION
In what areas do we apply this strength?
- Help desks (Service Desk) with automated workflows, 24/7 service and ITIL-based management
- Field Service with certified technicians, national coverage and SLA by industry.
- Endpoint Management with centralized visibility, automatic patching and remote monitoring
- AI Service Desk integrated with generative AI for automatic resolution and continuous learning.
Frequently Asked Questions
Can you integrate your solution with our current ITSM tool?
Yes, thanks to our partnerships with Ivanti, ServiceNow, SysAid, N-able and others, we can work on your existing platform or suggest one that suits your needs.
Do they comply with the regulatory requirements of my industry?
Yes, our certifications (COBIT, ISO, REPSE, NOM-035, PMI) guarantee compliance in sectors such as banking, health, industry and government.
Can they operate under our processes and governance?
Yes, we adapt to your operating model and offer customizable service schemes, with reporting, documentation and full traceability.
Let's talk about how to strengthen your operation with reliable technology.
Ready to support your operation with certified equipment and world-class technology?
Schedule a free consultation with our specialists and learn how we can help you operate with greater quality, efficiency and confidence.
Request your free consultation now