ARTICLES
With a comprehensive understanding of the scope, composition and basic dynamics of IT, your business can achieve high profitability and considerable market expansion.
5 metrics to evaluate Service Desk performance
sCustomer service must be fast and effective, and to achieve this, it is important to evaluate service desk performance on a regular basis. An efficient
10 tips for cost optimization in the cloud
In an increasingly digital business world, the adoption of cloud services has become a common practice for companies of all sizes. The cloud offers flexibility,
How to implement a Business Continuity Plan (BCP)?
Today, companies face a wide range of risks that can adversely affect the continuity of their business operations and their ability to generate revenue. These
How to perform an effective hardening of the IT infrastructure?
In the world of information technology (IT), the term Hardening refers to the practice of strengthening the security of an IT infrastructure to protect it
What is and how to implement a Disaster Recovery Plan?
A Disaster Recovery Plan (DRP) is a strategy designed to ensure business continuity after an unexpected disruption in the company’s daily operations. The factors that
Everything you need to know about the Business Continuity Plan (BCP)
In an increasingly volatile and uncertain world, businesses and companies need to prepare for any eventuality that could disrupt their operations. The Business Continuity Plan
Help Desk: How to implement it and improve user satisfaction
Today, many companies face the challenge of providing excellent customer service, whether in person or online. To achieve this, it is essential to have an
Ensuring business continuity with a DRP plan
In a constantly changing and evolving world, adaptability is a critical factor for any organization. In particular, crises and emergency situations can have a significant
How does a Service Desk boost business productivity?
In the age of information technology, many companies are implementing technological solutions to improve the efficiency and productivity of their processes. One of these solutions
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