How to implement a user-centered Service Desk?
In today’s business environment, where technology plays a key role, having an efficient and user-centric service desk has become crucial. Organizations are increasingly dependent on systems and applications to run their day-to-day operations, and when problems arise, it is essential to have a high-quality support service that meets the needs of users. Implementing a user-centric […]
How to identify and evaluate Business Continuity Plan (BCP) risks?
In today’s business world, where challenges and disruptions can occur at any time, a solid Business Continuity Plan (BCP) is essential. One of the key steps in implementing an effective BCP is to identify and assess the risks that may affect the normal operation of the organization. Here we will explore how you can identify […]
5 metrics to evaluate Service Desk performance
sCustomer service must be fast and effective, and to achieve this, it is important to evaluate service desk performance on a regular basis. An efficient and performance-oriented service desk is essential to provide quality support to users. Evaluating and measuring service desk performance is crucial to identify areas for improvement, optimize operational efficiency and ensure […]
10 tips for cost optimization in the cloud
In an increasingly digital business world, the adoption of cloud services has become a common practice for companies of all sizes. The cloud offers flexibility, scalability and operational efficiency, but it can also generate significant costs if not managed properly. Cost optimization in the cloud has become a priority for organizations looking to maximize the […]
How to implement a Business Continuity Plan (BCP)?
Today, companies face a wide range of risks that can adversely affect the continuity of their business operations and their ability to generate revenue. These risks include natural disasters, power failures, cyber disruptions, economic and social crises, among others. To address these risks and protect our business, it is essential that companies implement a Business […]
How to perform an effective hardening of the IT infrastructure?
In the world of information technology (IT), the term Hardening refers to the practice of strengthening the security of an IT infrastructure to protect it against malicious attacks and minimize the possibility of a security breach. Hardening involves taking measures to reduce the attack surface of a network, server or device, with the aim of […]
What is and how to implement a Disaster Recovery Plan?
A Disaster Recovery Plan (DRP) is a strategy designed to ensure business continuity after an unexpected disruption in the company’s daily operations. The factors that can cause such interruptions are diverse, such as natural disasters, hardware or software failures, cyber-attacks or any other event that prevents the normal operation of the company. DRP helps minimize […]
Everything you need to know about the Business Continuity Plan (BCP)
In an increasingly volatile and uncertain world, businesses and companies need to prepare for any eventuality that could disrupt their operations. The Business Continuity Plan (BCP) is a strategy that helps companies minimize the impact of unforeseen events and maintain the continuity of their operations. What is the Business Continuity Plan? The Business Continuity Plan […]
Help Desk: How to implement it and improve user satisfaction
Today, many companies face the challenge of providing excellent customer service, whether in person or online. To achieve this, it is essential to have an effective help or technical support system, known as “Help Desk”. A Help Desk is a tool that allows companies to receive, record, resolve and monitor user problems quickly and efficiently. […]
Ensuring business continuity with a DRP plan
In a constantly changing and evolving world, adaptability is a critical factor for any organization. In particular, crises and emergency situations can have a significant impact on a company’s ability to maintain normal operations. That’s why it’s important to have a disaster recovery plan (DRP) in place. In this article, we will discuss how to […]